Leganote support
Most questions are answered below, and the manual walks through the rest. If yours isn't, write to me: it's a one-person app, so the developer is the support.
Write to zhi@nonoaudio.com. I read everything.
Tell me your device and the iOS or macOS version.
Read the manualTroubleshootingPrivacy policyLeganote page
I bought Pro, but it's not unlocked on my other device.
Open Settings on that device (the gear on a song's page) and tap Restore Purchases, signed in with the same Apple Account. Pro is one purchase for every iPhone and iPad on your Apple Account. The Mac app is a separate purchase.
I tapped Unlock Pro and it says “Waiting for approval”.
That's Apple's Ask to Buy: a purchase from a child account in Family Sharing waits for the family organizer. Close the screen and carry on; Pro unlocks by itself once they approve.
My library doesn't appear on my other device.
Check that both devices are signed in to the same Apple Account and that iCloud Drive is on for Leganote, in the Settings app under your name ▸ iCloud. New songs can take a minute to arrive; quitting and reopening Leganote makes it look again. More in iCloud and your files.
I bought Pro on my iPhone. Is the Mac app included?
No. The Mac app is a separate purchase with its own App Store page, with everything included. Buying one doesn't unlock the other, but they share one iCloud library, so your songs are the same on both.
My edits were gone when I came back to a song.
In this version the editor keeps your changes when you tap Save, so tap it before you go back or switch apps. It lights up whenever there's something to save.
Purchases
I want a refund.
Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com (opens in a new tab), sign in, find the Leganote purchase and choose to request a refund.
Files and formats
What can I import?
ChordPro (.cho, .crd, .chopro, .chordpro) and PDF for everyone, and MusicXML (.musicxml, .mxl) with Pro. See Import and export.
Where are my songs stored?
In the Leganote folder of your iCloud Drive, or on the device if iCloud is off. You can browse and back up the folder yourself in the Files app or Finder. There's no Leganote server, so I never see your files.
Can I write on a PDF on the Mac?
No. The Mac reads PDFs, with thumbnails and zoom, and prints them, but drawing is on iPhone and iPad. Marks made with the current iPhone and iPad version sync with the PDF, but they're saved for the screen size they were drawn at, so the Mac can't place them yet and shows a short note instead.
System requirements
iPhone and iPad with iOS or iPadOS 17 or later. The Mac app needs macOS 14 or later. iCloud Drive is optional; it's what keeps your library in step between devices.
More questions
Every question, and what to check when something isn't working, is in the manual: Questions. How Leganote handles your data is in the privacy policy.