Questions
Pro and purchases, charts and playback, files and sync, the Mac, and what to check when something isn't working.
Is it a subscription?
No. Leganote is free to download, and Leganote Pro is one purchase with no subscription, no trial and no account. The Mac app is bought once, too.
I bought Pro, but it's not unlocked on my other device.
Open Settings on that device and tap Restore Purchases, signed in with the same Apple Account. Pro is one purchase for every iPhone and iPad on your Apple Account. The Mac app is separate: see below.
I tapped Unlock Pro and it says “Waiting for approval”.
That's Apple's Ask to Buy: a purchase from a child account in Family Sharing waits for the family organizer. Close the screen and carry on; Pro unlocks by itself once they approve.
I want a refund.
Refunds for App Store purchases are handled by Apple. Go to reportaproblem.apple.com (opens in a new tab), sign in, find the Leganote purchase and choose to request a refund.
What does the free version include?
The editor, the player and the band, the A-B loop and the metronome, ChordPro and PDF import, PDF export, reading PDFs, and bass and ukulele diagrams, for up to three songs. The full list is in Free and Pro.
If I change the key, do the chords move too?
Yes. Pick a new key and every chord in the chart moves with it: C Am F G in C becomes G Em C D in G. It moves by the root note, so C to Am moves every chord up to A. One undo puts it all back. See Change the key.
What if the song never had a key?
Then the chart is treated as if it were in C, so the first key you pick moves the chords from C. If it was really written in another key, set that key first, then change to the one you want.
Does the style change how the band plays?
Not in this version. The style is a tag for your library and the song page, and every song plays with the same band: drums, bass, piano and guitar. See The band.
Can I play along slower without the pitch changing?
Yes. Tap the BPM chip and change the tempo; the band is played note by note, so the pitch never moves. Tempo Ramp can bring it back up for you, loop by loop.
Is Leganote an Audio Unit I can load in my DAW?
No. It's an app on its own, for writing charts and practising over them. It doesn't load into GarageBand or other music apps.
What can I import?
ChordPro (.cho, .crd, .chopro, .chordpro) and PDF for everyone, and MusicXML (.musicxml, .mxl) with Pro. See Import and export.
Where are my songs stored?
In the Leganote folder of your iCloud Drive, or on the device if iCloud is off. You can open and back up the folder yourself from the Files app. There's no Leganote server, so I never see your files.
My library doesn't appear on my other device.
Both devices need the same Apple Account and iCloud Drive turned on for Leganote. New songs can take a minute to arrive. More in iCloud and your files.
Is there a Mac app?
Yes, a Mac app of its own on the Mac App Store. It reads the same Leganote folder in iCloud Drive, so charts you write on an iPad show up on the Mac and the other way round. See Leganote on the Mac.
I bought Pro on my iPhone. Is the Mac app included?
No. The Mac app is a separate purchase with its own App Store page, and buying one doesn't unlock the other. They share one iCloud library, so your songs are the same on both.
Can I write on a PDF on the Mac?
No. The Mac reads PDFs, with thumbnails and zoom, and prints them, but there's no drawing on the Mac. Marks made with the current iPhone and iPad version sync with the PDF, but they're saved for the screen size they were drawn at, so the Mac can't place them yet and shows a short note instead.
My edits were gone when I came back to a song.
In this version the editor keeps your changes when you tap Save. If you go back or switch apps first, they're lost. Save lights up whenever there's something to save.
It says “3/3 free songs” and won't let me add a song.
The free version holds three songs you can open, and the starter songs you can open count toward them. Delete one (swipe left on it in the library) to make room, or unlock Pro for an unlimited library.
A starter song opens the Pro screen instead of the chart.
In the free version, most starter songs open with Pro. Amazing Grace, When the Saints Go Marching In and Maple Leaf Rag are free.
“Couldn't parse this ChordPro file”.
Leganote couldn't read one of the chords in the file, so it didn't import it. Check the chord names in brackets, for example [F#m7b5], then try again.
My imported ChordPro song has all its chords in one bar.
That's how ChordPro comes in: the chords arrive in order, one per beat, one bar per verse, chorus or bridge. Lay them out into bars in the editor on iPad or Mac.
Search doesn't find a song I know is there.
Search matches whole words and capitals count, because chord symbols need them to. Type the full word as it's written, like Greensleeves, or a chord like Dm7. Chords are spelled the way Leganote writes them: maj7, m7, m7b5, and b for a flat.
My Pencil marks moved after I rotated the iPad.
Marks are kept at the size of the screen they were drawn on. Turn the iPad back the way it was when you wrote them and they line up again.
Related
- Free and ProWhat's free, what the one-time Pro unlock adds on iPhone and iPad, and how the Mac app fits in.
- iCloud and your filesYour songs are files in your own iCloud Drive. Apple syncs them; there's no Leganote server and no account.
- Leganote on the MacA Mac app of its own: a sidebar, a sortable song table, a real menu bar and the shortcuts you'd expect.
Still stuck? Write to zhi@nonoaudio.com. Support page